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EndNote

Mac Users

Note that librarians have limited capacity to support clients who are using Macs.

Apple has made the decision to drop all 32-bit application support which impacts Mac users of EndNote on earlier version of the operating system. 

EndNote versions and updates.     EndNote for Mac: macOS Catalina Compatibility

Known issues

There are problems if you use Safari or Chrome on a Mac to export references - Firefox browser is recommended.

If you are using the Mojave version of EndNote, there are issues with the Word add in.

Some Mac users may have problems when using Cite While You Write - if you are asked to enter your EndNote Online username and password, see the document attached at the bottom of this box.

Clarivate Analytics helpline for technical questions (they can remote in to your Mac):

  • In Australia please call 1800-312-965

 

Do NOT store EndNote libraries of references in iCloud 

The Information below has been copied from Clarivate's user guide - see the box headed The Care and Feeding of Healthy EndNote Libraries.

MacOS Sierra, High Sierra, Mojave, and Catalina Users

MacOS versions 10.12 (Sierra), 10.13 (High Sierra), 10.14 (Mojave), and 10.15 (Catalina) contain features to save the contents of the Documents folder in iCloud and to "optimize" storage by storing less-used files only in iCloud online. EndNote libraries stored in iCloud, even when stored on both the hard drive and online, are subject to corruption over time. If you choose to store your documents in iCloud, we suggest creating a separate folder in your home folder and saving your EndNote libraries there.  Do not store EndNote libraries in iCloud or any other cloud-syncing folder, and do not store EndNote libraries in the Documents folder if you have selected the option to store documents in iCloud.

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