Note that librarians have limited capacity to support clients who are using Macs.
Some Mac users may have problems when using Cite While You Write - if you are asked to enter your EndNote Online username and password, see the document attached at the bottom of this box.
Clarivate Analytics helpline for technical questions (they can remote in to your Mac):
MacOS Sierra, High Sierra, Mojave, and Catalina Users
MacOS versions 10.12 (Sierra), 10.13 (High Sierra), 10.14 (Mojave), and 10.15 (Catalina) contain features to save the contents of the Documents folder in iCloud and to "optimize" storage by storing less-used files only in iCloud online. EndNote libraries stored in iCloud, even when stored on both the hard drive and online, are subject to corruption over time. If you choose to store your documents in iCloud, we suggest creating a separate folder in your home folder and saving your EndNote libraries there. Do not store EndNote libraries in iCloud or any other cloud-syncing folder, and do not store EndNote libraries in the Documents folder if you have selected the option to store documents in iCloud.
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