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EndNote

Training and Help

The librarians are happy to teach skills in using EndNote if it is feasible to maintain recommended physical distancing. 

Note that librarians have limited capacity to support Mac users.

Please register via the Training Request form to make a time that suits (individual or group sessions available).  

Contact us if you have a query or would like to discuss specific training requirements.

Check out the help and training resources available from the publisher of EndNote (Clarivate Analytics).

Sharing an EndNote Library in X9 - video - other help videos

Curtin University Library has an excellent series of short EndNote Essentials videos.

De-duplication of database search results for systematic reviews in EndNote - W M Bramer et al  J Med Libr Assoc. 2016 Jul; 104(3): 240–243

EndNote Troubleshooting & Support via Clarivate Analytics:

Live Chat

  • Live Chat is available for all EndNote customers 24 hours/day, Monday – Friday.
  • Click here to chat to an Endnote agent.

Phone

  • Phone Support is available from 9.00am – 7.00pm (UTC +10)
  • For customers in Australia please call 1800-312-965 as soon you’re experiencing any problems with EndNote.

Email / Webform

  • If you prefer to send us an email or webform, please use the details below and our team will respond quickly.
  • EndNote.support@clarivate.com
  • Or click here to create ticket via our Webform option.

  • We’re happy to arrange phone call or screenshare at a time that suits you  – please send us an email  to let us know and we can schedule a time EndNote.support@clarivate.com

  • We also have an extensive Knowledge Base of articles and guides for to help you with our most common questions.