Skip to main content
Library and Information Services for the East Metropolitan Health Service and the South Metropolitan Health Service banner Library and Information Services for the East Metropolitan Health Service and the South Metropolitan Health Service home Library and Information Services for the East Metropolitan Health Service and the South Metropolitan Health Service logo

Why use EndNote

Using EndNote is one way to manage your references. The software will keep track of your references in a library you create.

When you are searching Library databases you will be able to export your results to EndNote.

PDF copies of articles (if they have associated metadata), can be imported into EndNote which will complete the reference details automatically.

You can harvest PDFs to go with the references in your library using the Find Full Text function.  You need to change your preference settings for this to work.

When you have references in your library you will be able to insert the references into your Word documents (Cite While You Write) to create in-text references and a reference list that will automatically be formated in the reference style of your choice.

How can I get EndNote

The WA Health libraries have a whole of WA Health licence for EndNote. Just click on the EndNote@Home tab above for instructions and the installation files for your home PC or MAC

The EndNote version available for home installation is X9.

To have EndNote installed on a work computer S & EMHS sites (except for FSH) should log a job with HIN [Intranet link only] or with the Help Desk on 1300 1700 89.

FSH staff should log a job on x22222 or email the Help Desk

Can I get help to use it?

The librarians are happy to teach skills in using EndNote.

Please register via the Training Request form to make a time that suits (individual or group sessions available).

Contact us if you have a query or would like to discuss specific training requirements.

Crandon Services have a helpline for technical questions: Monday to Friday 9am-4pm AEST
+61 2 6559 5777,

Check out the training resources available from the publisher of EndNote (Clarivate Analytics).

Why does Find Full Text not retrieve pdfs even when the Library has a subscription?

Elsevier ScienceDirect and some other publishers have linking structures that will not work with EndNote. The pdf can be downloaded to the desktop and attached to the citation from there.

My EndNote Web account and Web of Science

The password used for and Web of Science/WoS has to be exactly the same (since WoS is now maintained by Clarivate Analytics). If they are not in sync you will get this message:
“Invalid email/password. Please try again”

This is particularly important in syncing content between desktop EndNote libraries and content in your account.

If you have different passwords - unsync in EndNote (via Edit>Preferences>Sync),  update password (use the WoS password), then sync plus use the WoS password to Sign in  into the

Clarivate Analytics support email:

Mac users - critical issues on software versions, browsers and other issues etc

As you may know, Apple has publicly released macOS 10.15 Catalina. Apple has made the decision to drop all 32-bit application support with this release, which impacts EndNote.

If you do NOT plan on upgrading to macOS Catalina, you can continue running your current version of EndNote. This will ensure compatibility between your libraries at work and home and is strongly advised.

If you do wish to upgrade to macOS Catalina you will need to upgrade to EndNote X9.3.1. More information about the update is available here.

Compatibility information for Windows, Macintosh, EndNote Online
When using a Mac, always use the Firefox web browser from Mozilla.
If you are trying to export references to EndNote on a Mac, the only reliable way to do this is by using Firefox.

Having trouble using Cite While You Write (CWYW) with Macs and Microsoft Word 2016 - check the troubleshooting guide

Information for MOJAVE users
There is an issue with the X9 Word add-in and Mojave, resulting in problems with CiteWhileYouWrite. More details and a fix are available via this link.

IE browser within the WA Health network

The following small change to the IE browser setting will assist EndNote to search out to PubMed and also improves retrieval of pdfs using the Find Full Text function

Go to:

Internet Options
     Scroll down to Security and untick the following two boxes:
       Check for publisher's certificate and revocation   
       Check for server certificate revocation
Hit apply
Close down and restart the browser.